New Date Code Change for 2010
MSD has revised the date code on all MSD Ignition Boxes, Coils and Distributors produced from March 2010 forward. We have adopted a date stamp sequence on each product, which can be either three letter month, two digit year (example 1) or two digit month, two digit day, four digit year (example 2).
Important Notes on Warranty
Keep your receipt, you will need it to validate any return. Write the date code on the receipt when you buy an MSD Ignition Box, Distributor or Coil. Please see date code changes. MSD warranty is one year. If you don’t have a receipt we can use the date code as reference only, but there is not much on the warranty side of things we can do. If the date code is over 1 year and 3 months from the day of the return, it is probably not within the one year warranty period. Not to worry, MSD will be happy to help anyone who’s product is out of warranty. We can take a look and see what the unit may need, many times it can be refurbished for a nominal fee plus shipping. |
The MSD factory will be happy to help anyone who's product is out of warranty. Please call 915-855-7223 for more information.
MSD Ignition is a company built on Customer Satisfaction and Service. That is why all of our products go through regimented test procedures before they are ever packaged and shipped. MSD stands behind our products for one full year after purchase and we have an excellent repair department. Terms of Warranty and Service are as follows:
Limited Warranty
Autotronic Controls Corporation warrants MSD Ignition products to be free from defects in material and workmanship under normal use and if properly installed for a period of one year from date of purchase. If found to be defective as mentioned above, it will be replaced or repaired if returned prepaid along with proof of date of purchase. This shall constitute the sole remedy of the purchaser and the sole liability of Autotronic Controls Corporation to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Autotronic Controls Corporation be liable for special or consequential damages. This warranty is only valid on products purchased from MSD Authorized Dealers.
Service
In case of malfunction, your MSD component will be repaired free of charges according to the terms of the warranty. When returning MSD components for warranty service, Proof of Purchase must be supplied for warranty verification. After the warranty period has expired, repair service is charged based on a minimum and maximum charge rate. (Contact Customer Service for current rate).
We’re making it easy for you to have your MSD products tested! MSD now has an online Return Merchandise Authorization (RMA) procedure. An RMA number is required for all product being shipped to our Customer Service department and now you can be assigned a number and even review the status online! Click on this link to get your RMA number!
When returning an MSD product for repair, leave all wires at the installed length. Cutting wires close to the unit will void the warranty. Also, include a detailed account of any problems experienced and what components and accessories are installed on the vehicle. Send the MSD component prepaid to the attention of:
Customer Service Department
Autotronic Controls Corporation
1350 Pullman Drive, Dock #14
El Paso, Texas 79936
The repaired unit will be returned as soon as possible after receipt (usually 10 - 14 working days). For more information on repairs, call our Customer Service Line at (915) 855-7123. Our trained technicians are available from 7:00 am to 6:00 pm, mountain time, Monday - Friday.